ForwardProgress Official Launch

CloudEmpower Introduces ForwardProgress to Expand Cloud and Contact Center Career Pathways for Tribal

 CloudEmpower, a cloud and customer experience (CX) services company focused on outcomes and workforce development, today announced the launch of ForwardProgress, a new initiative designed to prepare Tribal members with in-demand cloud and contact center technology skills. The program helps address the growing demand for CX talent while expanding career pathways for Indigenous professionals historically underrepresented in the technology sector.

ForwardProgress delivers a cohort-based training pathway that combines technical education, hands-on experience, and employment opportunities for Tribal Nations across the United States. The program curriculum includes contact center fundamentals, Amazon Connect, Google CCAI, conversational design, and advanced certification tracks aligned with AWS and Google Contact Center technologies. Graduates earn industry-recognized credentials and gain access to paid CloudEmpower contract roles, with opportunities for long-term placement.

Designed for scalability and cultural alignment, the ForwardProgress model supports replication across Tribal Nations through local coach development and flexible funding options. By partnering closely with community leaders and technology stakeholders, the initiative enables workforce programs tailored to the unique needs of each participating Nation.

Organizations interested in partnering with CloudEmpower to support workforce development, expand access to cloud talent, or participate in ForwardProgress are encouraged to connect. Tribal Nations interested in participating in the program are also invited to learn more about upcoming cohorts and collaboration opportunities by contacting contact@cloudempower.io.

About CloudEmpower

CloudEmpower is a cloud and customer experience (CX) services company specializing in Contact Center as a Service (CCaaS) solutions. The company helps organizations launch, optimize, and scale modern contact centers through flexible delivery models, managed services, and tailored expert resources. Beyond technology, CloudEmpower is committed to workforce development and community empowerment, creating new pathways into cloud and CX careers.

For more information, visit www.cloudempoer.io

Press Contact
Veronica Henley
Head of Marketing & PR
(305) 776-0455
veronica.henley@cloudempower.io